Buy Service Desk Sim PC key

Step Into the Shoes of an Overworked IT Specialist

At MegaCorp, 42 floors of absolute chaos await behind a single, understaffed help desk. As Analyst #15, your entire world is encased within the green glow of a retro terminal. In Service Desk Sim, you will navigate an endless ticket queue, manage passive-aggressive emails from frustrated employees, and keep a watchful eye on a corporate AI that seems a little too eager to take over your responsibilities. This is the ultimate IT helpdesk simulator, blending high-stakes time management with a dark, humorous narrative about the impending technological takeover.

Master the Art of IT Triage

Your performance is measured by strict Service Level Agreements (SLAs). You must sharpen your troubleshooting skills to survive the relentless pace of a corporate environment where a simple printer fix won't solve a catastrophic VPN outage. Master your workflow through the following gameplay features:

• Queue Management: Efficiently prioritize, troubleshoot, and resolve tickets while racing against the clock.
• Dynamic Content: Tackle over 10,000 unique, hand-written tickets spanned across 13 diverse sectors, ranging from the basement storage rooms to the high-security Quantum Lab.
• High-Stakes Escalations: Manage complex multi-step technical issues, VIP escalations, and malware outbreaks that force you to adapt your strategy on the fly.

Navigate Corporate Crises and Ethical Choices

In Service Desk Sim, every decision carries weight. During your shift, you will encounter Crisis Events where the clock stops and your choices shape the outcome of your career and the fate of MegaCorp. Your actions track toward a secret Human vs. AI alignment meter, leading you toward one of four distinct endings. Will you fight for your human users, or will you succumb to the influence of Synergy-AI?

Customize Your Support Experience

Build your reputation as the ultimate technician by optimizing your workflow and engaging with the game’s deep progression systems:

• Skill Tree: Unlock over 50 workflow skills, including passive automations and active support abilities.
• User Trust System: Maintain a positive reputation through quality support or risk losing control of your queue as user trust decays.
• Competitive Gameplay: Challenge yourself with combo chains, professional shift grades, global leaderboards, and an unforgiving Endless 24/7 mode.

An Immersive Retro Experience

Designed as a love letter to the era of beige towers and flickering CRT monitors, this simulation game features an authentic aesthetic complete with terminal boot sequences and a haunting, sector-specific soundtrack. Service Desk Sim is optimized to run on modest hardware, ensuring that no matter your setup, you can experience the crushing weight of corporate bureaucracy. With full support for eight languages—including regional localizations for Hindi and Urdu—the mystery of MegaCorp is accessible to everyone. Remember, at MegaCorp, smiling is mandatory.